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RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us expect for the masks if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 5 days of the invoice date and 10 days for overseas orders. Claims can be done through our online portal at info@silk-facemask.com. All requests for returns however, would need to be strictly made online at for both local and overseas deliveries.

2. EXCHANGES & RETURNS ONLINE

3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

3.2 Kindly contact our info service and follow the steps  for your exchange.

3.3 Mail us your parcel via a traceable mode of postage.

3.4 Wait for our email confirmation and you will be notified once we receive the item.  Generally, the processing period is 5 working days upon receipt of your parcel.

3.8 However, if any of the products received is deemed defective or a wrong shipment, we will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of BeetleBug.com.

3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

4. OTHER TERMS & CONDITIONS

4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

4.4 We makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

4.5 Such returns are at all times governed by the provisions of Local laws

5. REPAIR POLICY

We offer repair services for all our products. Kindly  contact us for more information.

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